Afromark – Return & Refund Policy

Effective Date: March 20 2026
Last Updated: March 20 2026

Afromark is a digital marketplace platform that connects customers with independent sellers, stores, and delivery services. Because Afromark operates as a marketplace, return and refund outcomes may depend on the nature of the product, the seller involved, the delivery status, food-safety restrictions, and applicable law.

1. Scope

This Return & Refund Policy applies to purchases made through the Afromark customer app, website, and related digital services for delivery or pickup in areas where Afromark operates, including New York City where applicable.

2. Return Eligibility

A customer may request a return, refund, replacement, or account credit where appropriate if:

• the wrong item was delivered;

• an item is missing from the order;

• the item is damaged, defective, contaminated, or expired;

• the order materially differs from the description shown in the app;

• the customer was charged for an item or order that was not fulfilled; or

• the order was canceled in circumstances where a refund is due.

Requests should generally be submitted within 48 hours after delivery, unless a different period is required by law or stated in a seller-specific policy.

3. Non-Returnable Items

Unless required by law or approved due to damage, defect, safety issue, or error, the following are generally non-returnable:

• perishable groceries;

• fresh produce;

• prepared foods;

• opened food or beverage products;

• personal care, hygiene, or sanitary items;

• customized or made-to-order products;

• final sale items clearly marked as non-returnable.

4. Food and Grocery Orders

For grocery, prepared food, and other perishable goods, Afromark may offer a refund, replacement, or partial credit instead of requiring physical return. This is especially important for health, safety, spoilage, and sanitary reasons. NYC regulates food and grocery app-delivery activity and has specific delivery-app compliance rules, which is one reason platforms commonly use issue-review rather than physical return for many consumable orders.

5. Refund Review Process

To request a refund or return review, the customer should provide:

• order number;

• account name;

• description of the issue;

• photos, where relevant;

• delivery details, where relevant.

Afromark may review evidence, contact the seller, check delivery records, and determine whether a full refund, partial refund, replacement, account credit, or denial is appropriate.

6. Refund Outcomes

Approved resolutions may include:

• full refund;

• partial refund;

• replacement item;

• store credit or app credit;

• redelivery where operationally available.

Refunds will usually be sent back to the original payment method unless otherwise required or agreed. Processing times depend on banks, card issuers, or payment providers.

7. Delivery Fee Treatment

Delivery, service, and platform fees are generally non-refundable once a delivery has been completed. However, these fees may be refunded in full or in part if:

• the order was never delivered;

• the order was canceled due to seller or platform fault;

• the wrong order was delivered; or

• a material service failure occurred.

8. Customer Responsibilities

A customer may lose eligibility for a refund where the problem was caused mainly by:

• an incorrect delivery address;

• failure to receive the order after reasonable delivery attempts;

• abusive, fraudulent, or bad-faith refund activity;

• misuse, mishandling, or delay after successful delivery.

9. Seller Responsibility

Sellers are responsible for accurate product descriptions, lawful listings, acceptable product quality, inventory accuracy, and proper fulfillment. Under NYC consumer-protection standards, misleading listings and unfair trade practices can create compliance risk, so Afromark reserves the right to require sellers to correct, reimburse, or otherwise resolve valid customer claims.

10. Fraud and Abuse

Afromark may deny claims that appear fraudulent, abusive, manipulated, repetitive without basis, or inconsistent with available order evidence.

11. Contact

For help with a return or refund:

Afromark Support
Email: support@afromark.us
Phone: +1 (347) 842-9604
Phone: +1 (347) 405-9937