Effective Date
Effective Date: March 20, 2026. Last Updated: March 20, 2026.
1. Independent Contractor Model
This Privacy Policy applies to individuals who apply to deliver, register to deliver, or provide
delivery services through the Afromark Delivery App as independent contractors. Delivery partners
use the platform as independent contractors and not as employees, unless Afromark expressly states
otherwise in a separate written agreement. The policy is written for the practical reality of operating
a delivery platform in New York City, where dispatch, navigation, trip records, worker notices,
safety concerns, and payout history are central parts of platform operations.
2. Information We Collect
Afromark may collect personal information such as full name, date of birth, phone number, email
address, home address, profile photo, login credentials, tax and payout information, government-
issued identification where required, insurance information where applicable, emergency contact
information if provided, and communications sent to support or compliance teams. We may also
collect precise and approximate location data, trip timestamps, pickup and drop-off information,
route history, device identifiers, IP address, network and diagnostics data, crash logs, and account-
security logs. In the course of operating a delivery platform, we may generate records relating to
account status, availability periods, acceptance and cancellation history, completed deliveries,
payout calculations, support history, complaint history, fraud flags, and safety or policy review
outcomes.
3. Why We Use This Information
We use delivery-partner information to review applications, verify identity, create and manage
accounts, provide access to delivery opportunities, dispatch and route deliveries, show pickup and
drop-off details, provide navigation support, communicate with partners, calculate payouts and
incentives, respond to incidents or complaints, investigate fraud, protect customers and merchants,
maintain platform security, preserve operational records, and comply with legal obligations. In a
New York City operating environment, records about trip timing, availability, communications, and
support outcomes may also be used to meet notice, recordkeeping, internal audit, insurance, and
dispute-handling needs.
4. Delivery Data and GPS Tracking
Because the delivery service depends on dispatch and route execution, location data is essential to
the service. Afromark may collect precise GPS data while a partner is online in the app, reviewing
offers, traveling to pickup, delivering, resolving disputes, or otherwise participating in active
delivery workflows. We may use this data to match available partners with deliveries, verify pickup
and drop-off events, calculate route-related records, support customer service, investigate non-
delivery claims, deter fraud, and help address safety incidents. Device-level permissions may be
required for certain app functions, and disabling required permissions may limit access to delivery
opportunities or certain features.
5. Communications and Notices
We may communicate with delivery partners by in-app notification, email, phone, or text for trip
offers, dispatch updates, safety alerts, account and payout notices, verification requests, policy
updates, and legally required worker notices. Because the app may operate in New York City,
Afromark may provide worker-rights notices, operational notices, or compliance communications in
app, by email, or by text where appropriate.
6. How We Share Information
We may share information with merchants, customers, payout providers, identity-verification
vendors, mapping and routing vendors, fraud-prevention vendors, cloud hosting and support
vendors, insurers, professional advisors, and government authorities where required by law or
reasonably necessary to operate and protect the platform. Information shared with customers or
merchants is limited to what is reasonably necessary to complete a delivery, provide support,
investigate complaints, or meet legal obligations. Afromark does not state in this policy that it sells
contractor personal information for money.
7. Retention and Records
We retain information for as long as reasonably necessary for account administration, dispatch and
delivery operations, payout and tax records, fraud and safety reviews, dispute resolution, legal
compliance, insurance matters, support history, and internal audit needs. In practice, a New York
City delivery platform may need to retain trip-level data, communication history, account review
outcomes, and related operational records so that the company can respond to worker complaints,
customer complaints, fraud issues, inquiries from insurers, and lawful governmental requests.
8. Data Security
Afromark uses reasonable administrative, technical, and physical safeguards designed to protect
delivery-partner information against unauthorized access, loss, misuse, alteration, or disclosure.
These safeguards may include authentication controls, limited role-based access, device and server
logging, vendor oversight, and incident-response procedures. Because login credentials, payout
records, identification documents, and location history can be sensitive, access to such information
should be restricted to personnel with a legitimate business need.
9. Verification, Background Checks, and Risk Reviews
Where permitted by law, Afromark may conduct identity verification, document review, fraud
screening, and background checks through trusted vendors. These reviews may be used to assess
onboarding eligibility, continued access to the platform, and safety-related account decisions.
Afromark may also request additional documents or clarification where account activity creates
fraud, compliance, or safety concerns.
10. Automated Monitoring and Account Review
Afromark may use automated systems to detect suspicious location behavior, duplicate accounts,
unusual device or login activity, delivery fraud, document mismatch, or safety concerns. Significant
account actions may also involve human review. Automated flags do not necessarily mean a
violation occurred, but they may lead to additional verification, temporary restrictions, or a
compliance review.
11. Your Rights and Choices
Subject to applicable law, delivery partners may request access to certain personal information,
request correction of inaccurate information, and request deletion of certain information where
legally permitted. Some records may need to be retained even after a request is made if the records
are necessary for security, legal, tax, payout, insurance, fraud, or regulatory reasons. Delivery
partners may also manage certain permissions, including some device-location permissions, through
device settings, although disabling required permissions may prevent core app functions from
working as intended.
12. Children and Third-Party Services
The Delivery App is not intended for anyone under 18, and Afromark does not knowingly allow
minors to register as delivery partners. The platform may integrate with or link to third-party
services such as mapping providers, payment and payout vendors, communications services, and
verification vendors; those services may have their own terms and policies.
13. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes may be posted in the app, on
the website, or communicated by email or other reasonable means.
14. Contact Information
Privacy Email: support@afromark.us
Support Email: support@afromark.us
Phone:+1 (862) 405-9937 or +1 (347) 842-9604.